Delivery of goods
Non bespoke goods supplied within the UK and ordered before 12pm will usually be delivered within two working days following acceptance of order, but in any event, within 14 days after the contract is entered into. Standard delivery is an all-day lead time, but if you wish to request a time specific delivery or Saturday delivery, please contact our Customer Service team for advice.
It is down to you, the customer, to make Speedy-marquee aware at point of order if your delivery address is located somewhere that may incur a parking ticket/fine to stop and deliver to. We need this information to pass to our couriers to ensure there are no additional delivery charges/ fines. We reserve the right to pass on to the customer any tickets/fines incurred during attempted delivery and also any additional delivery charges incurred should the delivery fail, due to the restrictions regarding parking on the day of delivery.
If goods are not delivered within the stated delivery period, please contact our Customer Services team as soon as possible and we will deal with our couriers on your behalf. Alternatively we can supply you with a tracking number and you can contact the courier company direct.
We won’t be liable for any loss caused to you by late delivery.
Upon delivery, the customer is responsible for checking that they have received the correct number of parcels and also the condition of the parcels, before signing for them. If goods appear damaged, please state this on the delivery documentation, i.e. “Goods arrived damaged” and contact our Customer Service team as soon as possible. If you sign for a “Clean Bill of Delivery” or “unchecked”, any insurance claim you may make against the courier for damage in transit will be void. If the goods are damaged in transit please contact our Customer Services team within 24 hours after receiving the delivery of goods. Any claims after this time cannot be considered.
If for any reason there will be no-one available to accept the delivery, you can leave a signed note, which the couriers need to take as proof of delivery, instructing them to leave your goods in a “safe” place. By doing so you are accepting a “Clean Bill of Delivery” and Sun Leisure will be unable to make a claim on your behalf if the parcels are stolen or have been damaged in transit.
If the first delivery attempt is unsuccessful due to customers not being at the delivery address or not leaving a signed note for the courier company, Speedy-marquee reserves the right to charge £10.00 for any further delivery attempts.
Most of our goods are delivered as individual parcels. In case of a large order products will be delivered on a pallet. If you require a tail lift, please specify this in the comment section or contact our Customer Service team. There will be no extra charge for requesting a tail lift.
Returns & Refunds
We believe that you will be satisfied with the ordered product, but if for any reason you are not satisfied with your purchase you can exchange it for another product, or receive a refund. This excludes bespoke items.
Customers have 14 days to cancel the contract and return the goods to speedy-marquee. The customer is responsible for ensuring that all goods are returned in their original condition and packaging, and goods must be unused. Speedy-marquee must be advised in writing via e-mail or letter within the stated time period if for any reason the customer wishes to cancel the contract, otherwise we reserve the right to refuse the return. No requests for refunds will be considered after this period.
Once the goods are received, Speedy-marquee will process the quality control checks. Speedy-marquee has 30 days to process the quality control checks. If the products satisfy our quality control we will process a refund for the price which was paid for the goods excluding any delivery costs incurred by the company and a 10% handling charge within 30 days of the goods arriving back to Speedy-marquee.
Goods which were used cannot be returned to Speedy-marquee without a valid reason (for example a manufacturing fault). Speedy-marquee reserves the right to refuse any refund if the terms & conditions were not met.
If at any point the customer decides to cancel a bespoke order (i.e. branded products, individual amendments, and inflatable structures) any payments made are non-refundable. We reserve the right to refuse a request for any refunds when manufacturing bespoke work, which have been approved and “signed-off” on the Customers instructions.
Faulty or Defective item
In case the goods are faulty or defective, Speedy-marquee must be notified within 48 hours of receiving the goods. We might ask you to provide photographic evidence of the fault or to have the item returned to us for inspection. This will enable us to make a decision to either replace or repair the item. Speedy-marquee has 30 days to make a decision whether the item is to be replaced or repaired.
Mr J Frensham t/a speedy-marquee
203 Pershore Road